We guarantee your satisfaction, and therefore we do accept returns on MOST items. We are unable to accept returns on used items. Items that can be returned must be unopened products purchased at janiline.com and must be returned within 10 days of your receipt provided you have an authorized return merchandise authorization number from our customer support department. Returns and exchanges are not accepted for the following items: floor machines, vacuum cleaners, perishable items, special order items, and outdoor structures. We are unable to accept unauthorized returns. Please make sure to contact customer service before returning an item to us. Please note that we are unable to issue a credit for any shipping costs associated with the delivery and/or the return of items. Product returns are subject to a 20% restocking fee. Shipping fees and special handling fees are non-refundable. Orders that are not charged for shipping are subject to original shipping cost of delivery.
The refunded amount will be issued to the same form of payment originally used for the purchase. For orders placed in error, the cost and responsibility to ship the product back to janiline.com shall be that of the customers. We will issue you a ship to location and a Return Merchandise Authorization (RMA) number - YOU MUST OBTAIN THIS NUMBER BEFORE SHIPPING YOUR PRODUCT. The goods associated with this RMA number must be postmarked within 7 days of the numbers issuance. Make sure to clearly mark your RMA number on the shipping label of your package. Please do not write your number directly on your box - only on the shipping label. We are not responsible for items that do not arrive at our warehouse. Therefore, we strongly suggest that you ship your package in a way that allows you to track the shipment and receive proof of delivery. Once an item has been received at our warehouse, it may take up to 5 business days to process the receipt of the item. Once processed, it may take up to 5 business days to initiate a credit to your account. Once a credit has been initiated by janiline.com, it can then take your credit card company up to 5 business days to apply the credit to your account. You can check on the status of your return at any time by contacting Customer Service.
Orders cannot be canceled once submitted. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. Please contact Customer Service for a Return Merchandise Authorization Number and further shipping instructions. Please note that for undamaged items, shipping costs are nonrefundable. You are responsible for the shipping costs incurred to return items to our warehouse.